FAQ


Are Supanova Lashes Cruelty-Free?
As a brand we aim to use only the highest quality of material without any use of harm to any kind of animal. Therefore, all of our products are and always will be cruelty-free and vegan friendly.
Are the lashes reusable
Supanova Lashes can be re-used up to 15-25 times if you maintain them. Remember to always gently remove the glue from your falsies and clean them with makeup remover. To maintain their natural shape store them back in their tray carefully. 
How do I prevent the lash from poking my inner/outer eye? 
If you feel as though the lashes are poking your eye, it is an indication that the lash is too wide for your natural eye shape. Carefully trim lashes from the outer corner for a much more comfortable fit. 
Which currency are my orders processed in? 
All of our orders are processed in AUD.
What if my order arrives faulty/damaged?
Email info@supanovalashes.com with a detailed description and image.
What is your privacy policy?
To view what our privacy policy is click here.  
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